Staging data is deleted without notice.

How we handle your data.

Plain answers, no legalese. The formal version lives in the HEARTFELT privacy policy; this page tells you how talkto actually works.

What is stored

Your conversation is stored from the first message — including drafts you never submit — so that humans at HEARTFELT can review pitches and improve this experience. What we keep is what you type, the AI's replies, and a salted hash of your IP address for abuse prevention (we do not store your IP itself). No cookies, no localStorage, no ad trackers.

DRAFT — pending Daniela approval: If you use the hidden voice pilot, the call audio and transcript are processed by ElevenLabs, Inc. in the United States. HEARTFELT stores the transcript, the links you add on the voice page, and the screened pitch record; we do not copy the audio recording into our own database.

We count visits, without cookies, in the EU. We use Plausible Analytics, a European service that processes and stores analytics data in the EU, to see how many people open these pages and how they found us: the page, the website or partner link you came from, your approximate location (country, region, city), and your browser and device type. No cookies, nothing stored on your device, no profile: visitors are counted with a daily code that changes every day and cannot be traced back to you. This is separate from your conversation, which is stored only as described above.

What the AI can — and cannot — see

The AI interviewer sees only your current conversation. It has no access to HEARTFELT-internal data, our funnel, or other founders' conversations — and it forgets between founders by design. Nothing about you is used to train AI models. Every judgment that matters is made by people, not software.

You control what reaches us

In the chat, nothing is submitted until you review the summary of everything we understood and hit CONFIRM & SEND with the code from your email. On the agent door, that same code authorizes your agent once — from then on it acts on your behalf, including the submit. We instruct every agent to show you the summary before submitting; make sure yours does.

What we keep, and for how long

Conversations are stored from the first message. Only submitted pitches enter our investment process — an unsubmitted conversation is never the basis for an investment decision, and is deleted automatically after 90 days. Verification codes are deleted after 7 days. Submitted pitches we keep as long as they are relevant to our pipeline.

DRAFT — pending Daniela approval: Voice-call recordings and transcripts are kept for up to 24 months. The screened pitch record follows the submitted-pitch retention rule above.

Where it lives

Conversation storage and compute run in the EU (Frankfurt); verification emails are sent from the EU (Ireland). For typed chat, the AI processing itself runs on Claude by Anthropic (USA) under standard contractual safeguards.

DRAFT — pending Daniela approval: Voice calls add ElevenLabs, Inc. (USA) as a processor. The formal privacy policy will state the applicable transfer safeguards after legal approval.

Your rights

Want a copy of your data, a correction, or everything deleted? Email hello@heartfelt.vc from the address you used in the chat — we respond within a month. Controller: Heartfelt APX GmbH & Co. KG, Zimmerstraße 50, Berlin.